How to Claim

We’ll guide you through the claim process.

This guide will ask you a question and based upon your answer show you another concern or outcome.

Before you start, inspect if you’re eligible for job JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting files to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made an error you can ask us to review our decision.

We can assist if you’re in financial difficulty or need unique help while we process your claim.

4: Are you claiming JobSeeker Payment on your own?

5: Do you have a Nominee arrangement in place?

To declare on someone else’s behalf you should be authorised.

The individual you’re declaring for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have an arrangement in location to declare on somebody else’s behalf.

The person you’re claiming for will need to start the procedure. Read about how to include a Candidate arrangement utilizing your online account.

7: Do you wish to claim online?

The most convenient method is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not need to go to a to make a claim. If you’re feeling weak, or need to separate yourself in the house, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to develop one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.

13: job Create a myGov account and prove who you are to connect to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you accept the terms, select I agree.
3. Enter your email address, then confirm this address using a code we email to you. Your myGov account should utilize a special e-mail address. You can’t use the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and go into answers.
6. You’ve created your myGov account, choose Continue to myGov.

After you prove who you are through myGov by getting in some information about you, you’ll get a CRN. We’ll inspect if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, job choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual information and we’ll examine them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these documents: – current Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise need identity information from one of these files:

– Australian driver licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to visit a service centre to finish our identity requirements. You’ll require to offer us an acceptable picture identity file as well as any other files we might request.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and job prove who you are to link Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity provider that supplies the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, details from your identity files and validate your photo.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you need to do anything else to complete your claim. We might ask you submit supporting files to send your claim.

You can finish these actions up to 13 weeks before your situations change. You can then send your claim 2 week before your situations change. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online account for you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get begun.
7. Select Make An Application For JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for supporting documents to send your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim is successful, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is connected to myGov, sign in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our decision.

To do your organization with us, develop a myGov account and link it to Centrelink.

You need to show your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for job some documents to support your claim.

If you or your partner quit working, or change from full-time to casual work we’ll require an Employment Separation Certificate from you in some circumstances.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.